[Graham]

DPD Car damage
So the cars arrived back via Royal Mail today.

Here are photos of the visually damaged cars (although the others will need checking again later)

                     

General impressions
   

It is clearly obvious from the internal boxes that the box of cars were subject to unreasonable handling. The foamed board internal boxes give a clear indication that the entire box was subject to either a heavy object hitting the box, or the box subjected to extreme pressure from a heavy object. Most of the internal boxes (1-4) showed minor distortion but Box 5 (above) was severe. So all the cars had been subject to some kind of compression, resulting in the most vulnerable (above) being damaged.
And it is clear that the greatest impact or pressure was subjected from the bottom of the box (box 5 was on the lowest layer). As there was a 2cm impact rigid foam layer between the bottom of the outer box and box 5, and the bottom of the box had reinforced tape in place I can't image that normal handing pressure would have caused the box to burst open. There is also remnants of the grey side wall impact rigid impact foam which was used to line the outside walls of the outer box which show distortion or bending.

From the tracking information I have would indicate the damage was caused on the way to or at the local Depot (Leicester), and that the cars were then repacked into their (less robust box) for sending onto Culverstone.

I will now prepare a claim form to be submitted to DPD with this evidence

With this level of mishandling it was clear that we could not continue with the proxy