[Graham]

To me it is inconceivable that this could have been a simple case of dropping the box, the inside is lined with rigid foam and each box of cars is held within its own foamed case with solid lid and base.

In this proxy I have intentionally had the cars returned to me after almost every round, in order to check over the cars for race damage issues and to check the outer box, if need be I have changed over the outer box when I found it looking a bit worn. There was also FRAGILE contents labelling all around the box.

The fact that the outer box is missing, means that somehow it must have been damaged beyond use, which I find very distressing. The only thing which might have helped in those circumstances would if the foamed boxes inside had the lids taped down to prevent the cars escaping, when the outer box was torn off.

I am completely at at loss at to how this act of vandalism could have occurred, and being that the nature of these on line delivery services I doubt I will ever  to the bottom of it, in these days of bot chat lines etc. I will make a claim of course, and probably get compensation, but an explanation would likely be beyond their communication skills.

I am truly sorry that somehow I misjudged just how bad these couriers can be, it is just beyond my belief. And I feel personally responsible on their behalf. And I feel embarrassed especially in front of our overseas entrants who hopefully get better service from their courier providers then we do.

I am not sure about what can be done, or whether using a more expensive service guarantees better handling, the domestic customer reviews in the UK are not particularly favourable to anyone.
Perhaps “Securicor” sending a dedicated van might, but that leads us back to personal deliveries that Gerry suggested with fewer hosts in a more localised region.

I really don’t know at this stage about what to do to regaining lost confidence in what we are trying to do in regard to proxy racing in the UK.