[Graham]

Sadly we have hit another blocked exit from DPD. Having managed to get from the Customer service to the Complaints department, there is still an impasse in getting Depot to actually send the parcel from the DPD (Lost Property Office) to the delivery address. And I have been refused permission to be able to collect myself.

So we are still waiting...which is now 22 days since I placed the "next day" delivery service order.

As you're the person who paid for this shipment, have you asked how a parcel in lost property can be 'claimed' by the owner?

...and what do they intend doing to get that parcel to it's delivery address.

If the DPD shipping label has been covered (wrongly) with a new shipping label have they tried removing it to see what's underneath, there should be two shipping labels, the one I put on with Kev in Burnleys address and under that is the one Graham put on to get it to me here in the IoM.

They are going to use the original tracking number and delivery address ( as it’s never been activated).
But I have asked Kevin to photograph the box before he opens it, should it arrive.