[Graham]

And my question is why did Manx Independent Carriers remove or cover up the original label ? 

The answer to which we'll probably never know

One thing for certain is that the details provided by the company collecting the parcel ( ie consignment tracking numbers) should be checked carefully against the actual ones on the box. If the don’t match then don’t allow the box to be collected.

This one check could have saved all the aggravation, frustration and worry and delays which we have now.