26th-Feb-21, 01:35 PM
From what that statement says, it's only orders to Europe that are suspended. The rest of the world is 'delayed'.
It is pretty chaotic out there... new cars sent from Avant Slot and Team Slot in Spain over 3 weeks ago still haven't arrived with the UK distributor. My partner gets sent books and journals from France and Germany - some still get through in 6-7 days (books and papers are not eligible for VAT and should sail through customs), but others have been delayed for weeks or simply not arrived. Shipping to and from North America has been utterly bonkers the past 12 months...
I am only guessing, but I presume the issue is with the shipping company Hornby uses for EU orders - likely a contract it's difficult and/or expensive to get out of quickly. That's often the difference between a small company like Pendles and a larger one like Hornby.
It is pretty chaotic out there... new cars sent from Avant Slot and Team Slot in Spain over 3 weeks ago still haven't arrived with the UK distributor. My partner gets sent books and journals from France and Germany - some still get through in 6-7 days (books and papers are not eligible for VAT and should sail through customs), but others have been delayed for weeks or simply not arrived. Shipping to and from North America has been utterly bonkers the past 12 months...
I am only guessing, but I presume the issue is with the shipping company Hornby uses for EU orders - likely a contract it's difficult and/or expensive to get out of quickly. That's often the difference between a small company like Pendles and a larger one like Hornby.
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