18th-Jan-21, 06:11 PM
The Royal Mail web services need a process audit. When I drop off a pre-paid parcel, the branch staff ignore the "proof of posting" that I take with me and print the document from their system. A minor inconvenience but I know that the day I don't take the note with me, they will want it.
Like many, my branch is at the back of a convenience store and one Saturday I wanted to check what time the PO counter closed. The Royal-Mail web site info stated 10pm which was obviously the time the store closed. I complained (well, I am at the age where it is expected!) and they changed the times for my branch but I notice that the branch in the next town still has the store hours.
Leo
Like many, my branch is at the back of a convenience store and one Saturday I wanted to check what time the PO counter closed. The Royal-Mail web site info stated 10pm which was obviously the time the store closed. I complained (well, I am at the age where it is expected!) and they changed the times for my branch but I notice that the branch in the next town still has the store hours.
Leo
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