[woodcote]

Greg - hopefully you get an answer from the retailer.

This is the best video to explain programming a ghost car with the Carrera Digital Control Unit...



However, you seem to be saying that the car is full power the moment you put it on the track? That sounds like the car could either be in analogue mode or the chip has been damaged. Have a play with the switch underneath the car to see if it's the former...



There are more useful videos on YouTube that Carrera of America have produced: https://www.youtube.com/user/CarreraUSA/videos