25th-May-20, 01:17 PM
I will always buy locally provided:
1) the shop knows the meaning of customer service and I am not confronted by an assistant who hasn't got a clue what they are selling and is not the slightest bit interested in their job.
2) the price is reasonably competitive. I don't expect internet prices in a bricks and mortar establishment but I draw the line at full RRP.
The really annoying thing for me though is firms that make their stuff obsolete and the new replacement is not compatible with the old. My Redring shower died recently, it was their most popular model and they sold millions of them. Needless to say it was now obsolete and spare parts cost a fortune. The new replacement model boasted SmartFit multi-entry connection options - 8 for water and 6 for power so I assumed that it would fit the old connections..........wrong! Not one of them matched up and my plumber had a pig of a job fitting it.
On a positive note though, my Grasslin central heating timer also packed up, it was 25 years old and had been on the market for many years previously. I was fully expecting another struggle but, glory be, it is still being produced and the new one was simplicity itself to fit. Just undo a single screw, unplug the old one and fit the new.
1) the shop knows the meaning of customer service and I am not confronted by an assistant who hasn't got a clue what they are selling and is not the slightest bit interested in their job.
2) the price is reasonably competitive. I don't expect internet prices in a bricks and mortar establishment but I draw the line at full RRP.
The really annoying thing for me though is firms that make their stuff obsolete and the new replacement is not compatible with the old. My Redring shower died recently, it was their most popular model and they sold millions of them. Needless to say it was now obsolete and spare parts cost a fortune. The new replacement model boasted SmartFit multi-entry connection options - 8 for water and 6 for power so I assumed that it would fit the old connections..........wrong! Not one of them matched up and my plumber had a pig of a job fitting it.
On a positive note though, my Grasslin central heating timer also packed up, it was 25 years old and had been on the market for many years previously. I was fully expecting another struggle but, glory be, it is still being produced and the new one was simplicity itself to fit. Just undo a single screw, unplug the old one and fit the new.
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