[CMOTD]

Two years on and they get worse! Went to Walter Hayes Trophy meeting recently, bought tickets online as usual and found when I went to download them that I couldn't print them out but was supposed to download the Silverstone app and tickets onto my (non existent) smartphone. None of this was mentioned on their website before buying the things!

I sent them a snotty email asking how the hell I was supposed to get my tickets when I didn't have a smartphone. Got a reply telling me to come to "customer corner" when I arrived and they would sort it out. Sure enough they sorted things out for me by printing the tickets from their computer when I got there. I enquired why I couldn't have done exactly the same thing at home without all the extra hassle and got a load of corporate gobbledegook in return. The mind boggles! I was not alone, there were at least another ten people in the queue with the same problem!