2nd-Nov-22, 08:39 AM
I know your pain!!! A suggestion - contact them via Facebook - I know I know you hate it - but social media does work when you complain.
I have an HP printer, and when I bought it I signed up for the 5 euro per month charge and free printing supplies as you use them? SOunds good? It is until...... they sent the replacement colour cartridge, insert it and ..... error message - cartridge is not communicating with printer. Now i faced what you faced - try and use their official page to correct? NOT A SAUSAGE!!! it took 4 months to fix and the big issue is you cannot go and buy a replacement cartridge from the local stationers as the software is set to HP supplied cartridge use only.
It was only when I went on to FB that i got response and the issue sorted. Hate this new fangled world sometimes
I have an HP printer, and when I bought it I signed up for the 5 euro per month charge and free printing supplies as you use them? SOunds good? It is until...... they sent the replacement colour cartridge, insert it and ..... error message - cartridge is not communicating with printer. Now i faced what you faced - try and use their official page to correct? NOT A SAUSAGE!!! it took 4 months to fix and the big issue is you cannot go and buy a replacement cartridge from the local stationers as the software is set to HP supplied cartridge use only.
It was only when I went on to FB that i got response and the issue sorted. Hate this new fangled world sometimes
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