27th-Dec-20, 11:59 AM
I agree. There is no way this should happen with a new car and it does sound like it wasn't assembled properly in the factory. Assuming that you are in the UK you should contact the dealer that sold you the car.
Under consumer law you have a contract with the seller and it is up to them to sort out the problem for you.
If the seller either can't or won't help contact Scalextric through their website. Their customer service is usually very good so you should be able to get it sorted one way or another.
If this fails you still have the option of contacting your local trading standards office or buying a complete rear axle assembly which should just clip into the car but having bought a new car you shouldn't have to pay for another axle assembly after such a short time.
If you do need to repair the car yourself the following link will help you find the service sheet which will have an exploded view of all the parts for the car and their Scalextric part nos
https://www.scalextric.com/uk-en/downloa...ex/cat/17/
Under consumer law you have a contract with the seller and it is up to them to sort out the problem for you.
If the seller either can't or won't help contact Scalextric through their website. Their customer service is usually very good so you should be able to get it sorted one way or another.
If this fails you still have the option of contacting your local trading standards office or buying a complete rear axle assembly which should just clip into the car but having bought a new car you shouldn't have to pay for another axle assembly after such a short time.
If you do need to repair the car yourself the following link will help you find the service sheet which will have an exploded view of all the parts for the car and their Scalextric part nos
https://www.scalextric.com/uk-en/downloa...ex/cat/17/
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